{"id":3488,"date":"2024-02-07T10:23:26","date_gmt":"2024-02-07T09:23:26","guid":{"rendered":"https:\/\/inivajewelry.com\/?page_id=3488"},"modified":"2024-05-02T16:03:03","modified_gmt":"2024-05-02T14:03:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/inivajewelry.com\/fr\/faqs\/","title":{"rendered":"FAQ \u2013 Questions fr\u00e9quentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3488\" class=\"elementor elementor-3488\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-522cb2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"522cb2e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbcf6ed\" data-id=\"cbcf6ed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dbe8351 elementor-widget elementor-widget-text-editor\" data-id=\"dbe8351\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Afin de vous aider du mieux possible, nous avons regroup\u00e9 ici les questions les plus fr\u00e9quemment pos\u00e9es par nos visiteurs.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-063524c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"063524c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ef7f1d0\" data-id=\"ef7f1d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5be4596 elementor-widget elementor-widget-wl-faq\" data-id=\"5be4596\" data-element_type=\"widget\" data-widget_type=\"wl-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t                \n            <div class=\"htwoolentor-faq htmove-icon-pos-after\" id=\"htwoolentor-faq-5be4596\" data-settings=\"{&quot;showitem&quot;:true}\" >\n                                            <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Quels mat\u00e9riaux utilisez-vous pour fabriquer vos bijoux haut de gamme ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Nos pi\u00e8ces de haute joaillerie sont fabriqu\u00e9es en or 18 carats et orn\u00e9es de diamants blancs, bruns et noirs, de saphirs et parfois d'autres pierres pr\u00e9cieuses ou semi-pr\u00e9cieuses.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Comment puis-je \u00eatre s\u00fbr de la qualit\u00e9 de vos bijoux ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Nous nous engageons \u00e0 fournir des bijoux de qualit\u00e9 sup\u00e9rieure et nous nous appuyons sur des artisans exp\u00e9riment\u00e9s pour chaque \u00e9tape du processus de fabrication.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Puis-je personnaliser un bijou selon mes pr\u00e9f\u00e9rences ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Oui, la personnalisation est possible pour correspondre \u00e0 vos pr\u00e9f\u00e9rences personnelles. Vous pouvez demander des ajustements tels que le choix de l'or jaune ou de l'or blanc oxyd\u00e9 pour obtenir un aspect noir unique. Les tailles de bague peuvent \u00e9galement \u00eatre adapt\u00e9es pour garantir un ajustement parfait.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Comment puis-je d\u00e9terminer ma taille ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Pour d\u00e9terminer votre taille pour nos bijoux, il est important de noter que nos bracelets et colliers sont ajustables, garantissant un ajustement confortable pour tout porteur sans n\u00e9cessiter de taille sp\u00e9cifique. Pour les bagues, nous proposons g\u00e9n\u00e9ralement les tailles 52 et 54 en options standard. Cependant, si vous avez besoin d'une taille diff\u00e9rente, nous sommes plus qu'heureux de r\u00e9pondre \u00e0 vos besoins. Veuillez nous contacter via le formulaire de contact sur notre site Web, et nous vous guiderons \u00e0 travers le processus de personnalisation de la taille de votre bague pour vous assurer qu'elle vous convient parfaitement.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Quels sont vos  d\u00e9lais de livraison ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Les d\u00e9lais de livraison varient en fonction du produit et de votre emplacement. Nous vous fournirons une estimation pr\u00e9cise au moment de l'achat. Si vous voulez conna\u00eetre une estimation de ce d\u00e9lais avant de passer \u00e0 l'achat n'h\u00e9sitez pas \u00e0 nous contacter sur Instagram, via WhatsApp ou bien directement par mail \u00e0 sandra@inivajewelry.com.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Acceptez vous les retours ?\u00a0<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Oui, nous acceptons les retours si le produit est endommag\u00e9 ou ne r\u00e9pond pas \u00e0 vos attentes, \u00e0 condition qu'il soit retourn\u00e9 dans son \u00e9tat d'origine. Veuillez nous contacter d\u00e8s que possible pour initier le processus de retour.\u00a0<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Offrez-vous des services d'entretien pour les bijoux achet\u00e9s ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>????<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Puis-je suivre ma commande en ligne ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Oui, une fois votre commande exp\u00e9di\u00e9e, vous recevrez un num\u00e9ro de suivi pour suivre son statut en ligne.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Avez-vous une politique de confidentialit\u00e9 pour prot\u00e9ger mes informations personnelles ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Oui, la confidentialit\u00e9 et la s\u00e9curit\u00e9 de vos informations sont nos principales priorit\u00e9s. Nous avons mis en place des mesures strictes conformes \u00e0 la r\u00e9glementation pour prot\u00e9ger vos donn\u00e9es personnelles.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                        <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>To try to help you as best as possible, we have gathered here the questions most frequently asked by our visitors. What materials do you use to craft your high jewelry pieces? Our high jewelry pieces are crafted using 18-carat gold, adorned with white, brown, and black diamonds, sapphires, and occasionally other precious or semi-precious &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/inivajewelry.com\/fr\/faqs\/\" class=\"more-link\">Lire la suite de<span class=\"screen-reader-text\">\u00ab\u00a0FAQ&#8217;s &#8211; Frequently Asked Questions\u00a0\u00bb<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3488","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ&#039;s - Frequently Asked Questions - Iniva Jewelry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inivajewelry.com\/fr\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s - Frequently Asked Questions - Iniva Jewelry\" \/>\n<meta property=\"og:description\" content=\"To try to help you as best as possible, we have gathered here the questions most frequently asked by our visitors. What materials do you use to craft your high jewelry pieces? Our high jewelry pieces are crafted using 18-carat gold, adorned with white, brown, and black diamonds, sapphires, and occasionally other precious or semi-precious &hellip; Lire la suite de\u00ab\u00a0FAQ&#8217;s &#8211; Frequently Asked Questions\u00a0\u00bb\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inivajewelry.com\/fr\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Iniva Jewelry\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inivajewelry\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-02T14:03:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/inivajewelry.com\/faqs\/\",\"url\":\"https:\/\/inivajewelry.com\/faqs\/\",\"name\":\"FAQ's - Frequently Asked Questions - Iniva Jewelry\",\"isPartOf\":{\"@id\":\"https:\/\/inivajewelry.com\/#website\"},\"datePublished\":\"2024-02-07T09:23:26+00:00\",\"dateModified\":\"2024-05-02T14:03:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/inivajewelry.com\/faqs\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/inivajewelry.com\/faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/inivajewelry.com\/faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/inivajewelry.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ&#8217;s &#8211; Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/inivajewelry.com\/#website\",\"url\":\"https:\/\/inivajewelry.com\/\",\"name\":\"Iniva Jewelry\",\"description\":\"Treasure your identity\",\"publisher\":{\"@id\":\"https:\/\/inivajewelry.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/inivajewelry.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/inivajewelry.com\/#organization\",\"name\":\"Iniva Jewelry\",\"url\":\"https:\/\/inivajewelry.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/inivajewelry.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/inivajewelry.com\/wp-content\/uploads\/2024\/01\/Iniva_BrandLogo_Pink-01-1.png\",\"contentUrl\":\"https:\/\/inivajewelry.com\/wp-content\/uploads\/2024\/01\/Iniva_BrandLogo_Pink-01-1.png\",\"width\":1651,\"height\":1017,\"caption\":\"Iniva Jewelry\"},\"image\":{\"@id\":\"https:\/\/inivajewelry.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/inivajewelry\/\",\"https:\/\/www.instagram.com\/inivajewelry\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ's - Frequently Asked Questions - Iniva Jewelry","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/inivajewelry.com\/fr\/faqs\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQ's - Frequently Asked Questions - Iniva Jewelry","og_description":"To try to help you as best as possible, we have gathered here the questions most frequently asked by our visitors. 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